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Senior eCommerce Manager

1 mese fa

Milano, Lombardia, Italia EssilorLuxottica Group A tempo pieno

About the Role

We are seeking a highly skilled Senior eCommerce Manager to join our team at EssilorLuxottica Group. As a key member of our Optical Retail eCommerce team, you will be responsible for overseeing the online sales and presence of several optical retail banners in different regions.

Key Responsibilities

  • Analyze business KPIs, including cross-brand benchmarking, to identify growth opportunities across key areas (merchandising, UX/UI, traffic, CR, etc)
  • Define a list of priority actions with eCommerce managers and ensure their execution
  • Evaluate the impact of these actions on main KPIs (sales, cost, value creation, etc)
  • Monitor the execution of the Roadmap
  • Be the "voice of the business" in cross-functional meetings to define project requirements
  • Oversee the RX category development cross-optical retailers together with the eCommerce lens category team
  • Maximize revenue and margin from goods through online sales
  • Oversee the proper procedures for handling and sales of eCommerce merchandise
  • Implement and maintain procedures to maximize efficiencies in sales and customer service, with a focus on continuous improvement
  • Provide information and counsel concerning retail operations to support strategic development and improvements in growth and effectiveness
  • Gain a thorough understanding of customer needs, both existing and potential, and use that knowledge to help deliver site features that provide customers with a digital shopping and relationship experience
  • Analyze various business initiatives across all aspects of the online business to determine success or opportunities for change, then develop and implement action plans based on those analyses/recommendations
  • Serve as a liaison with digital business efforts, customers, and partners to understand their business needs and deliver web solutions that meet those needs
  • Assist with the management of online metrics and make recommendations for continued improvement and optimization
  • Monitor marketplace products, service offerings, and pricing; leverage internal and external data sources to identify gaps/opportunities in the current catalog
  • Partner with the Marketing, Sales, and Product teams to support the strategic planning, testing, and execution of initiatives for the eCommerce website
  • Monitor and analyze the overall health of the eCommerce business as well as performance of program KPIs

Network of Interaction

Internal: Marketing, Sales, Product, Logistics, Retail, and Ops Teams

External: Marketplace partners

Technical Skills - Portrait of a Perfect Candidate

  • Educational background in Business, Economics, IT
  • At least 7/8 years of experience in eCommerce
  • Strong problem-solving skills
  • Solid experience with Microsoft software packages, Adobe Analytics is a plus
  • Fluent in English