Operations Specialist

6 giorni fa


Milano, Lombardia, Italia Everli A tempo pieno
Everli Overview
Everli is a leading company in the grocery delivery market, dedicated to providing an exceptional customer experience. Our team is passionate about delivering high-quality service, and we are looking for a skilled Operations Specialist to join our Local Operations Team.

About the Role

The Operations Specialist will be responsible for managing back-office tasks related to shopper activation, executing a rich set of tasks with great accuracy, including paperwork collection, contracts preparation and signing, profile setup, etc. You will also support retraining activities to improve shopper performance.

  • Main Responsibilities:
  • Calls to potential shoppers to understand their eligibility
  • Paperwork and document checks to formalize cooperation
  • Management of shopper contracts
  • Management of shopper kits
  • Shopper profiles setup
  • Daily point of contact for shoppers providing support and listening to their needs
  • Support and information sharing for shoppers registering for VAT
  • Churned shopper weekly touch points for debt collection and understanding reasons
  • Daily monitoring and management of inbound mail from shoppers
  • Shoppers Retraining and Quality:
  • Retraining management for shoppers who need to improve performance
  • Live daily webinars for new shoppers
  • Constant confrontation with the Area Manager to improve quality and find local solutions

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