Customer Service Representative
2 settimane fa
**I. K. Hofmann GmbH cerca un professionista per il ruolo di Customer Service**
La risorsa si occuperà di:
**Gestione delle richieste dei clienti**: la risorsa si occuperà di gestire le richieste dei clienti in modo efficiente e professionale, rispondendo alle loro esigenze e fornendo soluzioni efficaci.
**Comunicazione con i clienti**: la risorsa si occuperà di comunicare con i clienti attraverso diversi canali, come ad esempio telefono o email, per fornire informazioni e risolvere problemi.
**Gestione dei reclami**: la risorsa si occuperà di gestire i reclami dei clienti in modo professionale e rispettoso, cercando di risolvere i problemi in modo efficace.
**Collaborazione con la squadra**: la risorsa si occuperà di collaborare con la squadra di Customer Service per garantire la fornitura di un servizio di alta qualità ai clienti.
**Requisiti richiesti**:
- Diploma o Laurea
- Esperienza di almeno 1 anno in ruolo similare e/o nel settore Automotive
- Padronanza nell'utilizzo del PC
- Buona capacità ad argomentare le risposte da fornire alla clientela
- Buona padronanza della lingua italiana
- Orientamento al cliente; problem solving; Flessibilità
- Preferibile precedente esperienza sull'utilizzo CRM
**Si offre**:
- Inserimento iniziale tramite contratto di somministrazione per due mesi iniziali con possibilità di proroga - CCNL Commercio – V livello.
- Orario di lavoro dal lunedì al venerdì con orario /
**Settore**: Telemarketing/Call center
**Ruolo**: Customer Service
**Gestisce altre persone**: No
**Tipo di occupazione**: Contratto a tempo determinato
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