Customer Service Representative

2 settimane fa


AciliaCastel FusanoOstia Antica, Lazio, Italia I. K. Hofmann GmbH A tempo pieno

**I. K. Hofmann GmbH cerca un professionista per il ruolo di Customer Service**

La risorsa si occuperà di:

**Gestione delle richieste dei clienti**: la risorsa si occuperà di gestire le richieste dei clienti in modo efficiente e professionale, rispondendo alle loro esigenze e fornendo soluzioni efficaci.

**Comunicazione con i clienti**: la risorsa si occuperà di comunicare con i clienti attraverso diversi canali, come ad esempio telefono o email, per fornire informazioni e risolvere problemi.

**Gestione dei reclami**: la risorsa si occuperà di gestire i reclami dei clienti in modo professionale e rispettoso, cercando di risolvere i problemi in modo efficace.

**Collaborazione con la squadra**: la risorsa si occuperà di collaborare con la squadra di Customer Service per garantire la fornitura di un servizio di alta qualità ai clienti.

**Requisiti richiesti**:

  • Diploma o Laurea
  • Esperienza di almeno 1 anno in ruolo similare e/o nel settore Automotive
  • Padronanza nell'utilizzo del PC
  • Buona capacità ad argomentare le risposte da fornire alla clientela
  • Buona padronanza della lingua italiana
  • Orientamento al cliente; problem solving; Flessibilità
  • Preferibile precedente esperienza sull'utilizzo CRM

**Si offre**:

  • Inserimento iniziale tramite contratto di somministrazione per due mesi iniziali con possibilità di proroga - CCNL Commercio – V livello.
  • Orario di lavoro dal lunedì al venerdì con orario /

**Settore**: Telemarketing/Call center

**Ruolo**: Customer Service

**Gestisce altre persone**: No

**Tipo di occupazione**: Contratto a tempo determinato



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