Incidente Manager Senior
3 settimane fa
Descrizione del ruolo:
In Page Personnel, siamo alla ricerca di un Incidente Manager Senior per supportare il nostro team nella gestione dei processi di risoluzione degli incidenti.
L'incaricato dovrà sovraintendere il processo di gestione degli incidenti e i membri del team coinvolti nella risoluzione degli incidenti.
Sarà responsabile di gestire ogni aspetto dell'incidente, a partire dall'assegnazione e proseguendo con la risoluzione.
Condurrà riunioni periodiche per tenere aggiornate le parti interessate sullo stato degli incidenti.
Risponderà ai rapporti di incidente, identificherà la causa e avvierà il processo di gestione dell'incidente in conformità con la pratica del gruppo e gli SLA.
Comunicherà con la direzione se sono emerse gravi problematiche.
Svilupperà e manterrà documentazione delle procedure e dei processi di incidente.
Documenterà i dettagli dell'incidente, le cause e le azioni di risoluzione. È richiesto il candidato possieda esperienza nel campo delle risoluzioni di incidenti e servizi di gestione.
Sarà inoltre necessario conoscere software di gestione dei servizi IT (es. ITIL).
La comunicazione, la collaborazione e la coordinazione saranno essenziali per tale ruolo, insieme a capacità di analisi, risoluzione di problemi e gestione del tempo.
Inoltre, attenzione ai dettagli e abilità di documentazione sono richieste.
La conoscenza della lingua inglese è inoltre necessaria.
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