Customer Experience Lead

1 mese fa


Pisa, Toscana, Italia Ikea A tempo pieno
Job Summary

As a Customer Experience Lead at IKEA, you will be responsible for ensuring that our customers have a seamless and enjoyable shopping experience. This includes managing the check-out area, implementing new digital solutions, and leading a team of co-workers to provide exceptional customer service.

Key Responsibilities

* Manage the check-out area to ensure a smooth and efficient payment experience for customers
* Implement new digital solutions to enhance the shopping experience
* Lead a team of co-workers to provide exceptional customer service and support
* Work with the commercial team to ensure the best payment experience for customers

Requirements

* Strong leadership and communication skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Experience in customer-facing roles and team management
* Fluency in English and Italian

What We Offer

* A dynamic and inclusive work environment
* Opportunities for growth and development
* Competitive salary and benefits package

At IKEA, we believe that our customers are at the heart of everything we do. We are committed to providing a positive and joyful experience for all IKEA visitors and customers. If you are passionate about delivering exceptional customer service and leading a team to success, we would love to hear from you.

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