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Operations Manager

1 mese fa

Castel Maggiore, Emilia-Romagna, Italia METROMAKRO A tempo pieno

Descrizione del Lavoro

METRO Italia sta cercando un Operations Manager per il punto vendita di Bologna.

Il candidato ideale sarà responsabile di garantire un'esperienza di acquisto efficiente e distintiva per i clienti, ispirandoli e fidelizzandoli.

In qualità di Operations Manager, si occuperà delle seguenti attività:

  • Sviluppo costante di un team di Capi reparto con competenze tecniche sull'assortimento ed i servizi offerti;
  • Gestione efficace ed efficiente del flusso merci dei propri reparti;
  • Agire da interfaccia costante con la sede, le piattaforme e i fornitori, collaborando anche con la Sales Force per garantire un approccio più efficace della Customer Base finalizzato allo sviluppo della Share of Wallet e ad una migliore esperienza di acquisto;
  • Coinvolgimento dello Store Team nella gestione dei Top Customer nel proporre servizi e soluzioni utili per il loro business gestendone eventuali problematiche e richieste;
  • Guidare anche il reparto check-in/out al fine di garantire un livello di servizio in linea con gli standard aziendali ed assicurare le attività di accoglienza dei clienti al loro ingresso.

Qualifiche

Istruzione: Diploma, Laurea triennale in ambito economico o equivalenti;

Conoscenza dell'assortimento merceologico, dei Clienti e del mercato;

Conoscenza dei metodi di analisi del mercato e dei flussi di merce;

Ottime capacità di leadership, coordinamento di un Team e forte orientamento al cliente e al risultato;

Letture e analisi Conto Economico;

Buona conoscenza delle lingua inglese;

Esperienza: almeno 2 anni di esperienza in ruoli analoghi nel settore retail, GDO o affini.

Informazioni Aggiuntive

Contratto di lavoro: Indeterminato;

Organizzazione del lavoro: Full-time;

Sede di lavoro: Bologna;

L'annuncio rispetta quanto disposto dall'art. 10 del n. 276/2003.