Customer Service Representative

3 settimane fa


Milano, Lombardia, Italia Straumann Group A tempo pieno
Descrizione del Lavoro

La posizione di Customer Service Associate presso la Straumann Group è un ruolo fondamentale per garantire l'esperienza dei clienti e supportare la forza vendita. Il candidato ideale sarà in grado di fornire assistenza e supporto ai clienti e alla forza vendita, seguendo le indicazioni e la supervisione del direttore del dipartimento Customer Care.

Responsabilità Principali
  1. Fornire assistenza e supporto ai clienti e alla forza vendita per problematiche connesse ai servizi forniti dall'azienda.
  2. Ricevere e gestire gli ordini di vendita provenienti da Sales e Clienti.
  3. Attività di supporto proattivo alle vendite dell'azienda.
  4. Gestire la scontistica fissa in SAP.
  5. Supportare la forza vendita nell'ambito dell'uso e del puntuale aggiornamento del sistema CRM.
Requisiti
  • Diploma o titolo di studi superiore.
  • Esperienze pregresse in Customer Service strutturati o professioni con relazione continuativa con il cliente.
  • Abitudine ad essere valutato con KPIs di servizio sia quantitativi che qualitativi.
Competenze e Attitudini
  • Competenze informatiche: buona dimestichezza con l'utilizzo dei principali strumenti di Office.
  • Buona conoscenza della lingua inglese.
  • Ottima conoscenza del prodotto o, alternativamente, forte motivazione allo studio dello stesso.


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