Customer Service Agent

4 settimane fa

Lodi, Lombardia, Italia Schneider Electric A tempo pieno
Customer Support Role Overview

As a Customer Advisor with Italian, you will be responsible for providing exceptional support to customers, ensuring their issues are resolved efficiently and effectively. Your primary focus will be on delivering high-quality customer service, troubleshooting, and resolving technical issues in a timely manner.

Key Responsibilities:
  • Provide post-sales support to customers, validating entitlements, assisting with unit diagnosis, and completing RMAs when necessary.
  • Offer pre-sales support to customers, referring them to local resellers and creating web orders once their specific needs have been identified.

Requirements:
  • Excellent command of the Italian language and English.
  • Fluency in both languages is essential for effective communication with customers.
  • Minimum of one year of experience in customer support, with a strong understanding of customer needs and expectations.
  • Ability to multitask, with excellent time management and interpersonal skills.
  • Basic aptitude for learning technical concepts and a willingness to adapt to new situations.

What We Offer:
  • Flexible work schedule and home office options.
  • A wide range of benefits, including book tickets, meal tickets, and discounts at partner establishments.
  • Medical and healthcare options, including private medical subscription and life insurance.
  • Mental healthcare support through the Employee Assistance Program (EAP).
  • Hand-on training and access to our technical labs.
  • Development Plan through Career path and coaching.
  • Open Talent Market, a platform for finding new challenges and mentors.

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