Retail Solutions Program Coordinator

4 settimane fa


Bardi, Emilia-Romagna, Italia Johnson Controls International A tempo pieno

Program Coordinator Role

You will be responsible for coordinating programs, providing support and expansion for major customers and their bespoke requirements. This will involve working closely with the sales and operational teams to deliver excellent customer service, achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.

The primary function of this role is to ensure that no revenue is 'left on the table' with our most important 'gold' customers. You will be a key member of our gold customer eco-system, working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy.

Key Responsibilities

  • Manage relationships within the retailer, including category management, loss prevention / asset protection, and store operations
  • Regularly audit stores to ascertain the success of program deployment and identify opportunities for program expansion
  • Collate, record, and report progress internally and externally
  • Work as a team member and communicate at all levels
  • Produce accurate and timely reports

Requirements

  • Appropriate experience in a customer-facing environment
  • Demonstrate a successful track record of achievement in customer service excellence
  • Ability to network with relevant groups
  • Excellent communicator
  • Ability to prioritise tasks and achieve goals
  • Either retail experience or product knowledge (CCTV, EAS, Loss Prevention)
  • PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications, and web portal interfaces)
  • Educated to A Level standard (or equivalent)
  • Preferred: University Degree in a relevant subject

Benefits

  • Exciting and challenging position with great personal freedom and professional responsibility
  • Part of a leading global multi-industrial corporation with a stimulating work environment and job satisfaction
  • Outstanding career development opportunities


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