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Operations Manager

2 mesi fa

Milano, Lombardia, Italia Antal International Network A tempo pieno
Operations Manager - Student Housing

We are seeking an experienced Operations Manager to join our team at a Student Housing Property in Milan. As a key member of our management team, you will be responsible for the day-to-day running of the building, ensuring it is clean, safe, and well-maintained.

Main Responsibilities:
  • Train and guide the Assistant General Manager to support you in all main activities and duties.
  • Take responsibility for the day-to-day running of the building, ensuring it is clean and safe.
  • Provide effective leadership to ensure key objectives are met.
  • Coordinate the facilities team.
  • Ensure all invoices are processed in good time with effective codes and within approved budget.
  • Process statutory and regulatory compliance, including fire, water, HS, and other relevant audit areas.
  • Ensure maintenance is delivered in line with defined timeframes.
  • Assist with Debt Management and interact with students in a respectful manner.
  • Responsible for the rota and work scheduling of the facilities team.
  • Assist with building management to ensure a smooth operation for student arrivals, departures, summer turnarounds, and refurbishment programmes.
  • Understand HR issues and ensure they are dealt with or escalated professionally and in line with relevant legal frameworks.
  • Ensure all work is carried out within company guidelines and policies.
  • Resolve any student complaints.
  • Ensure correct training is carried out where necessary.
  • Maintain overall building appearance and condition.
  • Overall responsibility for summer clean and maintenance programme delivery.
  • Travel to other buildings to complete audits.
  • Ensure a warm, welcoming environment for students, parents, and visitors to the site.
  • Assist in ensuring your site is a safe environment in which to live and work.
  • Review reports on Debt, Income, and general occupancy.
Person Specification:
  • Experience of delivering excellent customer service.
  • A good working understanding of tenancy management and housing legislation.
  • A good handle on sales and marketing with a proven track record of results.
  • Ability to write reports and present performance indicators.
  • Strong IT skills transferable to in-house systems (Starrez, Mews etc.).
  • Able to communicate effectively with people at all levels.
  • Problem-solving skills with ability to use own initiative.
  • Relevant student accommodation, leisure, hospitality, or building management experience preferable.
  • Experience of offering pastoral care and spotting the issues that affect students.
  • Knowledge of the issues surrounding students.
  • Ability to handle sensitive issues.
  • Influencing skills and a professional outlook on challenging issues.
  • Outgoing and enthusiastic.
  • A desire to learn and to continually develop.
  • Willing to attend relevant training days/sessions.
  • Eager to seek feedback and review ways to improve.
  • Able to work on own initiative.
Desirable:
  • Previous hospitality/student housing experience in Italy.