Guest Services Representative

The Guest Services Agent is responsible for providing exceptional customer service and ensuring a seamless experience for guests at The Inn at Villanova University. This role requires a friendly and positive demeanor, with the ability to multitask and work effectively in a fast-paced environment.

• Welcome and register guests, providing a warm and welcoming atmosphere.
• Take individual and group reservations, ensuring accuracy and efficiency.
• Check guests in and out, addressing any issues or concerns.
• Maintain security and safety of The Inn, its property, and guests.
• Accurately maintain shift reports, logs, and daily paperwork.
• Represent The Inn in a positive manner to guests, callers, and local officials.
• Provide overnight assistance in case of emergencies.

• High school diploma or equivalent required.
• Customer service experience, preferably in hospitality/hotel environment.
• Ability to work effectively without immediate supervision.
• Excellent oral communication and organizational skills.
• Ability to multitask efficiently.

• Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS, and Outlook.
• First Aid and CPR certification preferred.

• Ability to work long hours, stand for extended periods, and lift light objects.

Villanova University is a Catholic institution committed to diversity, equity, and inclusion. We seek candidates who share our values and are passionate about delivering exceptional customer service.