Customer Service Associate
2 settimane fa
Job Description
ECCO is seeking a highly skilled Customer Service Representative to join our Southern European Sales Region in Milan, Italy. The successful candidate will be responsible for ensuring customers are up-to-date on all relevant information related to deliveries and maintaining daily contact with Logistics, Sales Responsible, Team Leader, Finance, and Master Data functions.
- Ensure customers receive orders on time, in full, or are informed of late deliveries.
- Maintain close contact with region responsible sales representatives on a daily basis.
- Work closely with the sales team to ensure a strong working relationship and good communication are maintained at all times.
- Resolve product or delivery problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
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