Chief Operations Director

Nh Italia Spa is a renowned luxury hotel chain, committed to delivering exceptional guest experiences and upholding the highest standards of service.

We are seeking a highly skilled Chief Operations Director to oversee daily hotel operations and ensure seamless service delivery across all departments.

• Assist the General Manager in managing the overall operation of the hotel, ensuring departments meet and exceed operational standards and guest expectations.
• Demonstrate strong organizational skills by effectively prioritizing tasks, managing multiple departments simultaneously, and ensuring deadlines are consistently met.
• Oversee day-to-day operations across front office, housekeeping, food & beverage, and maintenance departments to guarantee seamless service delivery.
• Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.
• Champion a guest-centric culture, ensuring the hotel consistently delivers exceptional service to all guests.
• Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.
• Collaborate with department heads to develop and implement initiatives that improve the guest experience.
• Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.
• Assist in recruitment, training, and development of hotel staff, ensuring all employees embody the hotel's values and standards.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Manage the hotel's budget and financial performance, ensuring profitability and cost control.
• Monitor revenue and expenses, implementing strategies to maximize revenue and optimize costs while maintaining service quality.
• Analyze financial reports and performance metrics to identify trends and areas for improvement.
• Collaborate with the General Manager in developing and executing the hotel's strategic plan and marketing initiatives to achieve business goals.
• Stay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A Master's degree is a plus.
• Minimum 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations.
• Skills & Knowledge:
  • Strong understanding of hotel management operations, financial management, and guest service principles.
  • Excellent organizational skills, with the ability to manage multiple priorities and complex operations efficiently.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Fluent in English and Italian; knowledge of additional languages is a plus.

The estimated annual salary for this position is €80,000 - €100,000, depending on qualifications and experience. Benefits include global travel discounts, exclusive employee rates at Minor Hotels properties, comprehensive health insurance, and more.