Travel Booking Consultant

3 settimane fa


Verona, Veneto, Italia Meeters A tempo pieno
About Meeters

Meeters is revolutionizing the way individuals connect by harnessing the power of technology.

We have cultivated a vibrant community of customers through over 350 events each month, allowing people to socialize and connect with others who share similar interests, creating memorable experiences together.

Position Overview

Since our inception in 2019, we have experienced significant growth, expanding our team to 40 dedicated professionals.

We are currently seeking a "Booking Specialist" to enhance our exceptional Travel Team. This role entails managing bookings, assisting customers, overseeing allotment control, and ensuring seamless follow-up on reservations.

Being part of Meeters signifies mutual growth, enhancing your skills and expanding your career opportunities.

Key Responsibilities
  • Deliver outstanding customer service to the Meeters community by providing accurate solutions and comprehensive information about our offerings, while negotiating and selling effective travel arrangements.
  • Possess a thorough understanding of the Meeters catalog to propose travel options that align with customer needs, adhering to the Travel Team's guidelines.
  • Respond promptly to client inquiries and resolve complaints efficiently.
  • Manage and monitor social media groups.
  • Conduct daily follow-ups on bookings.
  • Handle inbound and outbound calls professionally.
  • Ensure alignment of information, tools, and processes across teams.
  • Prepare and submit weekly reports to Customer Service and Travel Coordinators.
Qualifications and Skills
  • Bachelor's degree in travel, tourism, or a related field.
  • Prior experience in front office roles, particularly in sales or customer service.
  • Exceptional customer service skills with a keen attention to detail.
  • Strong negotiation abilities and familiarity with negotiation techniques.
  • Capability to multitask and adapt to irregular working hours as needed.
  • Proficiency in English and Italian; knowledge of additional languages is advantageous.
  • Demonstrated ability to work under pressure.
  • Dynamic, proactive, flexible, and committed to teamwork.
  • Excellent communication and synthesis skills.
  • Open-minded, purpose-driven, and curious.
Preferred Qualifications
  • Experience in the travel industry or with tour operators is a plus.
  • Previous roles in booking, customer service, or front office environments.
Company Culture and Benefits

At Meeters, monotony is not an option; we continuously develop new projects related to our core offerings.

This role provides exposure to innovative processes, allowing you to stay updated on the latest advancements in technology.

Our average employee age is 28, and we strive to create a work environment that reflects our generation's values: flat hierarchy, open dialogue, inclusivity, and a commitment to non-discrimination.

We believe in ongoing education and will provide the resources necessary for your continuous learning and development.

You will be part of a collaborative team and have opportunities to engage in off-site activities.

We offer a competitive salary with opportunities for growth based on your contributions to the Travel Team's success.

Our casual dress code complements our modern office, designed for comfort and productivity.

As a Meeters Ambassador, you may enjoy free events or trips organized by our Travel Team during weekends.

Please note: After submitting your application, you will receive an email requesting a video presentation. Ensure to check your inbox, as candidates who do not respond will not be considered.


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