Gucci Leadership Manager

7 giorni fa


Milano, Lombardia, Italia Luxury Goods Italia S.p.A A tempo pieno

Description

Role Mission

The Store Performance Director is responsible for optimizing store operations to surpass targets and goals with an emphasis on team management and development. A dynamic and inspiring leader with a strong retail background and relationship-building skills, the Director works on the shop floor to foster exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.

Team

  1. Foster a positive and professional team environment that encourages trust, integrity, and high performance standards, leading by example.
  2. Working on the shop floor, the Director will be in constant contact with the team and what is happening on a daily basis.
  3. Provide ongoing support and feedback to client advisors to ensure their development, motivation, and sense of belonging.
  4. Conduct regular performance conversations to discuss results and develop action plans.
  5. Conduct on-the-spot coaching to ensure consistent client experience.
  6. Participate in attracting, recruiting, and onboarding high-performing team members.
  7. Partner with the Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
  8. Ensure that all company policies and procedures are followed by all team members.

Client

  1. Lead and inspire the team on executing superior client experience, ensuring a hospitality mindset within the team.
  2. Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
  3. Lead the execution of clienteling activities with the store team, developing actions to reach goals and KPIs.
  4. Demonstrate leadership by actively participating on the sales floor.

Product

  1. Monitor the performance of assigned categories and proactively propose action plans to reach targets.
  2. Partner with the Merchandising team to provide effective feedback on products, stock situation, and specific requests for the store to grow the business.
  3. Collaborate with the VM team to maximize category potential while ensuring the store's image is maintained according to guidelines.
  4. Ensure the team develops full product knowledge through specific training, while making sure they are aware of market trends and competitors.

Job Type

Regular

Schedule

Full time

Organization

Luxury Goods Italia S.p.A
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