Gucci Leadership Manager
4 settimane fa
Description
Role Mission
The Store Performance Director is responsible for optimizing store operations to surpass targets and goals with an emphasis on team management and development. A dynamic and inspiring leader with a strong retail background and relationship-building skills, the Director works on the shop floor to foster exceptional service culture and client experience, representing the brand as a Gucci Ambassador by promoting its values.
Team
- Foster a positive and professional team environment that encourages trust, integrity, and high performance standards, leading by example.
- Working on the shop floor, the Director will be in constant contact with the team and what is happening on a daily basis.
- Provide ongoing support and feedback to client advisors to ensure their development, motivation, and sense of belonging.
- Conduct regular performance conversations to discuss results and develop action plans.
- Conduct on-the-spot coaching to ensure consistent client experience.
- Participate in attracting, recruiting, and onboarding high-performing team members.
- Partner with the Store Manager and Human Resources for all employee relations issues to ensure effective resolution.
- Ensure that all company policies and procedures are followed by all team members.
Client
- Lead and inspire the team on executing superior client experience, ensuring a hospitality mindset within the team.
- Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
- Lead the execution of clienteling activities with the store team, developing actions to reach goals and KPIs.
- Demonstrate leadership by actively participating on the sales floor.
Product
- Monitor the performance of assigned categories and proactively propose action plans to reach targets.
- Partner with the Merchandising team to provide effective feedback on products, stock situation, and specific requests for the store to grow the business.
- Collaborate with the VM team to maximize category potential while ensuring the store's image is maintained according to guidelines.
- Ensure the team develops full product knowledge through specific training, while making sure they are aware of market trends and competitors.
Job Type
RegularSchedule
Full timeOrganization
Luxury Goods Italia S.p.A-
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