Operational Excellence Manager

4 settimane fa


Roma, Lazio, Italia Arcese Group A tempo pieno

Join Arcese Group's Quality and Continuous Improvement department as an Operational Excellence Specialist and take charge of managing our Italian perimeter, with business trips across Europe expected.

You will be responsible for implementing and monitoring quality control processes across various operational areas, providing training and guidance to operational staff on quality protocols and best practices, and investigating and resolving customer complaints and operational issues related to quality.

Your analytical mindset, excellent attention to detail, and problem-solving skills with a proactive approach to process improvement will be essential in achieving our operational excellence goals.

Key responsibilities include:

  • Implementing and monitoring quality control processes across various operational areas
  • Providing training and guidance to operational staff on quality protocols and best practices
  • Investigating and resolving customer complaints and operational issues related to quality
  • Collecting and analyzing data to track operational performance and quality trends
  • Generating quality and KPI reports and presenting findings to management

Requirements:

  • Bachelor's degree
  • Fluent in English
  • Proficient with Microsoft Office
  • Knowledge of Power BI or QlikView preferred
  • Ability to work collaboratively in cross-functional teams


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