Field Service Engineer
4 settimane fa
Job Title: Field Service Engineer
We're looking for a skilled Field Service Engineer to join our Customer Satisfaction Team in a dynamic environment. As a leader in lighting, we're constantly innovating and pushing the boundaries of what's possible. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming the industry.
As a Field Service Engineer, you'll be responsible for servicing and supporting Signify customers to the highest levels of customer satisfaction. You'll work with our team to ensure that our customers receive the best possible service, and that our products are installed and maintained to the highest standards.
We're looking for someone who is passionate about sustainability and has a strong technical background. If you're a problem-solver with excellent communication skills, we'd love to hear from you.
Key Responsibilities:
- Registers service contracts in C4CS (SAP Cloud for Customer Service)
- Installed base maintenance activities, measures, and validations
- Accepts and coordinates service requests through service tickets to the field service/support technicians
- Sets dispatch priorities based on contract service levels (planned and reactive)
- Proactively engages with customers face-to-face, by phone, or in writing
What You'll Get:
- A dynamic and agile work environment
- Multiple opportunities for career development, like mentoring, coaching, and stretch assignments
- Strong international exposure for dynamic profiles
- Continuous learning and skill acquisition through customized online programs and on-the-job experiences
Requirements:
- Bachelor's degree in a technical field
- Experience within servicing networked building or industry automation systems or similar
- Knowledge of light sources, electronics circuits, and their applications will be advantageous
- Independent and structured way of working, high commitment, solution-oriented thinking
- Fluent in English and Italian
Why Signify?
- We're a leader in lighting and a pioneer in connected lighting
- We're committed to sustainability and reducing our environmental impact
- We offer a dynamic and agile work environment with multiple opportunities for career development
How to Apply:
Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you
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