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Operations Associate, Milan

2 mesi fa

Milano, Lombardia, Italia Lime A tempo pieno

About the Role:

Lime is seeking a highly skilled and experienced professional to join our Milan Operations team as an Operations Associate. As a key member of our team, you will be responsible for enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local insights to support our riders.

Key Responsibilities:

  • Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Milan.
  • Define new processes and best practices to drive operational excellence within the warehouse.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.

About You:

  • Fluent verbal and written English and Italian language skills.
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the Milan region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Familiarity with Excel and Google Sheets (Tableau and SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.