Library Assistant

About the Position:

The Access Services Technician provides support to the Access Services department of Falvey Library. Key responsibilities include:

• Providing in-person customer service at the library service desk
• Conducting circulation transactions for patrons and answering their questions
• Searching for materials in the library catalog for patrons and directing them to reference librarians for research assistance
• Processing requests and materials for the Pickup & Go holds service
• Answering incoming phone calls to the library service desk
• Shelving returned books and maintaining book stacks
• Moving book carts
• Lifting and carrying books
• Searching for missing books
• Processing interlibrary loan materials and updating records in specialized library software and systems
• Scanning pages in journals and books for electronic delivery
• Shipping materials to other libraries via UPS software
• Opening incoming packages and sorting contents for processing
• Retrieving materials from local and remote locations
• Performing light clerical work, routine office tasks, and running errands as directed
• Participating and contributing to library projects as assigned by Access Services staff

Requirements:

The successful candidate will have:

• Excellent verbal and written communication skills
• Attention to detail and reliability
• Ability to perform repetitive tasks with great accuracy and consistency
• Excellent interpersonal skills, including the ability to handle difficult situations and provide customer service
• Experience using hardware, software, and wireless network access
• Familiarity with the library's catalog, journals, databases, and web search engines
• Cross-training in multiple areas

Villanova University is an Equal Opportunity Employer