Operational Lead

About the Role

This is an exciting opportunity to lead a team of logistics professionals at Amazon, working together to deliver exceptional customer experiences. As a Shift Operations Manager, you will be responsible for managing a team of delivery associates to ensure seamless execution of delivery operations.

• Key Responsibilities

  • Promote a culture of safety and well-being within the team

  • Analyze and implement corrective actions to maintain high quality and productivity levels

  • Support and lead the team, handling administrative tasks while building a strong team culture

  • Analyze performance data and suggest process improvements to optimize work and enhance customer service

  • Collaborate with other managers to standardize shift processes

• A Day in the Life

  You will work shifts and be based at one of our operational sites, focusing on maintaining safety standards within the team and across the site. Your days will include prioritizing routine team management and daily operational tasks, as well as individual escalations, process improvement work, and operational contingency planning.

• About the Team

  Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution businesses, utilizing creative thinking and continuous improvement initiatives to deliver millions of products to customers. Our goal is to make the delivery experience as smooth as possible, rolling out global delivery solutions for new concepts like Amazon Fresh, Prime Now, and Amazon Restaurants.

  We have two main areas: 'under the roof' associates process millions of products for dispatch to our delivery teams, focusing on operations with 24/7 shifts in most locations. Meanwhile, our 'on the road' team works with Amazon Flex, a network of delivery contractors, continually raising the bar for customer experience with new delivery services and innovative ideas to reduce our carbon footprint.