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    Customer Experience ChampionWe are seeking a highly motivated and experienced Customer Experience Specialist to join our team. This key role involves analysing and reporting on every aspect of the customer journey, from booking to arrival, in order to design a seamless, enjoyable experience.Key Responsibilities:

Customer Experience Specialist

2 settimane fa


Verona, Veneto, Italia beBee Careers A tempo pieno

Job Description

Elevate the Customer Experience with a Bespoke Approach

We are seeking an experienced customer service professional to join our team as a Bespoke Customer Service Specialist. This role will involve providing personalized service to clients, ensuring their specific needs are met with precision.

The ideal candidate will have at least 2 years of experience in customer service, sales support, or a related role, preferably in the paper industry or a manufacturing environment. They will be able to interact and communicate effectively with different stakeholders, manage multiple projects simultaneously, and have a strong attention to detail.

The key responsibilities of this role include:

  • Understanding customers' specific needs and requirements, offering tailored advice on product selections
  • Assisting in the preparation of quotations, proposals, and orders tailored to bespoke customer specifications
  • Processing and tracking orders through the entire production cycle, ensuring timely and accurate delivery
  • Cordinating with production and logistics teams to ensure that custom orders meet quality standards and delivery timelines
  • Maintaining accurate records of customer interactions, orders, and feedback in the CRM system

The successful candidate will have a passion for delivering excellent service, problem-solving skills, and a proactive approach. Fluency in Italian and English is required.

Requirements

To succeed in this role, you will need to possess:

  • At least 2 years of experience in customer service, sales support, or a related role
  • A high school diploma; a bachelor's degree in business, communications, or a related field is a plus
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects simultaneously
  • Strong attention to detail
  • Fluency in Italian and English

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Selection Process

The selection process will involve an interview with the HRBP Sales & Marketing and the Sales Bespoke Manager.