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Technical Account Manager
1 mese fa
We are seeking a dedicated Solution Consultant to join our post-sales team, focusing on nurturing and expanding our relationships with existing clients through technical expertise and strategic account management.
This role is pivotal in ensuring the seamless transition from pre-sales to post-sales, with a significant emphasis on working closely with the Pre-Sales Technical Engineer (PSE) team during the handover process.
Key Responsibilities- Pre to Post-Sales Transition:
Collaborate closely with the Pre-Sales Technical Engineer (PSE) team to ensure a smooth handover of client accounts. - Mapping Technical Roles:
Engage with key technical roles within client organizations, such as tenant admin, AD tech, firewall/network manager, identity creator, and implementation manager for ServiceNow integration, along with PowerShell script users for report generation.
- C-Level Engagement:
Strategically plan and conduct meetings with C-Level stakeholders to understand their business objectives, align on expectations, and reinforce the value of our partnership.
- Issue and Success Metrics Validation:
Work collaboratively with clients to understand, review, and validate their issues, needs, and success metrics. - Solution Advocacy:
Present and explain implemented solutions and documentation to stakeholders, ensuring they are fully informed and aligned with the agreed success plan.
- Adoption Monitoring and Remediation:
Continuously measure solution adoption, identifying areas for improvement or remediation to ensure ongoing client satisfaction and success. - Growth Opportunities:
Proactively identify upsell and cross-sell opportunities, engaging clients in discussions about how additional services or enhancements can add value to their business.
- Professional Services Engagement:
Discover and propose professional services opportunities to further support client objectives and solution effectiveness. - Continuous Engagement:
Maintain regular touchpoints with clients to discuss their ongoing needs, support requirements, and any queries or requests they may have.
- Contractual Management:
Oversee contract renewal negotiations and true-ups, serving as a primary escalation point for any support requests. - Product Roadmap and Training:
Keep clients informed about new functionalities and future product roadmaps. - Service Management:
Monitor and manage the service ticket lifecycle, ensuring all client issues are resolved promptly and satisfactorily.
This role is a unique opportunity to play a critical part in our clients' success, driving the adoption and satisfaction of our solutions post-sale.
Coreview S.R.L. seeks a highly skilled and experienced Solution Consultant to join our team.
