Dynamic Consumer Insights Analyst

16 ore fa


Roma, Lazio, Italia Philip Morris International A tempo pieno

Company Overview

Philip Morris International (PMI) is at the forefront of a revolutionary transformation. We are committed to delivering a smoke-free future, and our business is evolving in every aspect - from our products to our manufacturing processes, sales strategies, and customer engagement.

Salary

We offer an estimated annual salary of 30,000 EUR for this 6-month internship in Rome, Italy.

Job Description

As a Dynamic Consumer Insights Analyst intern, you will be part of our Consumer Journey & Analytics Department in Philip Morris Italia. You will support the management of the Net Promoter Score (NPS) system and Voice of Consumer within the organization. Your responsibilities will include:

  • Conducting regular reporting and analyses on NPS communication, trends, and feedback to identify key insights.
  • Assisting in managing NPS systems, ensuring data accuracy, and identifying opportunities for improvement through continuous monitoring.
  • Developing and maintaining dashboards and reports to track key performance indicators.
  • Presenting findings and recommendations to stakeholders to drive improvements and strategic decisions.
  • Supporting the creation of presentations, materials, and training sessions to share insights and best practices with local and global functions.

Required Skills and Qualifications

To succeed in this role, you should have:

  • A degree in Management, Marketing, Analytics, Economics, or a related field.
  • Strong analytical skills, customer understanding, and problem-solving orientation.
  • The ability to work alone, in teams, and engage with multi-functional stakeholders.
  • Passion for monitoring and reporting.
  • Proficiency in Office Suite.
  • Fluency in English and Italian.
  • Excellent communication and interpersonal skills.
  • High flexibility, quick learning capabilities, and entrepreneurial spirit.
  • A positive attitude and ability to prioritize tasks in a dynamic environment with tight deadlines.
  • Knowledge of data analytics tools (e.g., Qualtrics, Salesforce, Power BI, Jira) is a plus.

Benefits

This internship offers a unique opportunity to gain practical experience and develop your skills in a fast-paced environment. You will work closely with cross-functional teams and industry experts, and you will have the chance to make a meaningful impact on various projects. Our company culture values inclusivity, diversity, and collaboration, and we are committed to providing a supportive and dynamic work environment.

Others

Please note that PMI is an Equal Opportunity Employer.



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