Reopening - Hotel d'Inghilterra, Roma - Guest Service Ambassador

4 settimane fa


Roma, Lazio, Italia Starhotels A tempo pieno
Join Our Team at Starhotels

At Starhotels, we are thrilled to announce the reopening of the Hotel d'Inghilterra in the heart of Rome. This enchanting hotel is the perfect place to create unforgettable experiences for our guests. As a Guest Service Ambassador, you will be the first point of contact for our guests and will be responsible for creating memorable experiences during their arrival, stay, and departure. Your responsibilities will include:

  • Providing exceptional customer service and responding promptly to guest inquiries.
  • Handling check-in, check-out activities, and other related tasks.
  • Efficiently managing guest messages and requests.
  • Staying updated about hotel services, guest needs, and special events.
  • Ensuring lobby and Front Desk standards and safety compliance.
  • Adhering to policies and procedures when working front of house equipment and property management systems.


What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests. You will also have access to a range of benefits, including:

  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Performance Bonus.


Requirements

To be successful in this role, you will need to have:

  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
  • Enthusiasm when being assigned to both individual and team-oriented tasks.
  • Mastery of the local area, enhancing guest experiences.


Language Requirements

We are looking for candidates who are fluent in:

  • Italian.
  • English.
  • Additional languages are a plus.


Grow with Us

At Starhotels, we offer exceptional career advancement opportunities and an attractive compensation package based on your experience. If you are passionate about delivering exceptional customer service and creating unforgettable experiences for our guests, we encourage you to apply for this exciting opportunity.

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