Technical Specialist for Customer Experience

3 settimane fa


Vercelli, Piemonte, Italia Amazon Development Centre Italy SRL - G85 A tempo pieno

We are seeking a skilled MSP CX Lab Technician to join our team at the Amazon Development Centre Italy SRL - G85. As a key member of our Operations Innovation Lab, you will play a crucial role in supporting the development and maintenance of cutting-edge technologies.

In this exciting role, you will be responsible for ensuring the safe installation, proper maintenance, and optimal performance of automated technologies, mechanical and electrical systems. Your expertise will be instrumental in delivering a memorable experience to our visitors through the Experience Center.

Key Responsibilities

  • Model and promote Health & Safety best practices within the team.
  • Support the installation of automated technologies, MHE, and other technology products.
  • Monitor, troubleshoot, and repair issues with technologies.
  • Collaborate with the Lab RME to lead predictive and preventive maintenance tasks.
  • Manage spare parts lists and maintain stock quantities.
  • Update technologies and components through continuous improvement.
  • Ensure that technologies installed in the lab are functional and available at all times.
  • Work closely with the Lab Tour Admin to prepare and support during Lab Tours.

BASIC QUALIFICATIONS

  • High School Diploma or equivalent vocational training in the field of engineering (mechanics, mechatronics, electrical engineering, etc.).
  • Skills in electrical and mechanical disciplines.
  • Ability to read and understand mechanical and electrical drawings.
  • Demonstrated experience with robotics cells, mechatronic systems, and automation technologies.
  • Experience with Microsoft Office and Project Management tools.
  • Proficiency in Italian and English language.
  • Team player with high willingness to take ownership of activities and ability to work autonomously.
  • Demonstrated ability to multi-task and prioritize different projects.

PREFERRED QUALIFICATIONS

  • Experience with document control and retaining records in a structured manner.
  • Experience with Data Dashboards and with setting and monitoring Metrics.

Location

Vercelli, ITA

Travel Requirements

The job may require occasional travel within Europe (5%).



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