Technical Support Specialist for Mobile Devices

2 settimane fa


Milano, Lombardia, Italia Northreach A tempo pieno

We are collaborating with an international Mobile Phone Manufacturer to search for a skilled Technical Support Specialist for Mobile Devices. The successful candidate will be responsible for providing exceptional support through both phone and email channels to VIP Customers.

Main Responsibilities:

  • Engage with VIP customers to address their technical inquiries and provide troubleshooting assistance for electronic products, particularly smartphones.
  • Utilize your in-depth knowledge of hardware, software, operating systems, and troubleshooting techniques to deliver effective solutions.
  • Handle escalated technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction.
  • Collaborate closely with the dedicated team to maintain a high standard of service and exceed client expectations.

Requirements:

  • Passion for technology and a keen interest in electronic products, especially smartphones.
  • Excellent communication skills, with fluency in the Italian language.
  • Strong problem-solving abilities and a customer-focused approach.
  • Previous experience in technical customer service or support roles preferred.
  • College Diploma or higher education level is required.


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