Luxury Service Ambassador
5 ore fa
Job Title: Luxury Service Ambassador
Job Summary: We are seeking a highly skilled and experienced Luxury Service Ambassador to join our team at Nh Italia Spa. As a Luxury Service Ambassador, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.
Key Responsibilities:
- Ensure all suites and guest areas are properly cleaned and maintained at all times.
- Inform and promptly communicate guest requests, preferences, or useful information to each department involved.
- Be knowledgeable of the hotel features and surroundings.
- Help and assist all guests in a friendly and educated manner.
- Show remarkable skills in anticipating guest needs and exceptional attention to details.
- Build a rigorous rapport with guests and maintain interaction to facilitate guest recognition and obtain specific needs, likes, and dislikes.
- Ensure Anantara Brand Standards are attended, as well as etiquette and procedures listed by the LQA standards.
- Promote and cross-sell all hotel outlets.
- Create "wow moments" throughout the guest's stay.
- Report for duty punctually, wearing the proper uniform and name tag.
- Maintain a high level of personal appearance and self-hygiene.
- Ensure a full and complete shift handover and maintain a high level of communication and feedback among team members.
- Liaise and attune at all times with the Chief Butler and Guest Relations for any kind of complaints or guest needs.
- Unpack/pack guest luggage by protocol.
- Shoe's treatment and care by following instructions and manual.
- Set up suites accordingly to guest history, requests, and specific amenities.
- Be flexible and extend job duties to carry out any other reasonable duties to meet business demands and guest service needs.
- Able to work any shift assigned by the Chief Butler.
- Familiarized with Concierge recommended restaurants, Anantara experiences, points of interest, and major events.
- Co-ordinate with HSK department for service/turn down timings and maintain an effective communication regarding the guest's specific needs.
Requirements:
- High school diploma or similar.
- Language required: Italian proficient/English B2-level or above.
- Previous hotel work experiences or similar.
- Knowledge of service skills.
- Fine eye for detail.
- Able to work under pressure and follows directions.
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