Information Technology Officer

1 mese fa

Roma, Lazio, Italia FAO A tempo pieno
Job Title: Information Technology Officer

FAO is seeking a highly skilled Information Technology Officer to join our team. The successful candidate will be responsible for delivering and maintaining on-premises and cloud-based digital solutions related to Enterprise Resource Planning (ERP), ensuring a fit-for-use and fit-for-purpose digital environment in line with defined work plans, confirmed business requirements, and agreed-upon service levels.

Key Responsibilities:
  • Collect, review, and analyze IT information to support the delivery of various IT services and activities.
  • Participate in the development of improved work methods and procedures.
  • Respond to requests for assistance from managers and staff at headquarters and decentralized offices.
  • Collaborate in the development of training tools and materials and the organization of training workshops and seminars.
  • Participate in special project and work teams.
  • Support corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency, and integrate sustainability.
Requirements:
  • Advanced university degree in computer science, information technology, information systems, software engineering, electric or electronic engineering, mathematics, statistics, or a related field.
  • Three years of relevant experience in the provision and support of digital solutions utilized by a large-scale user community across numerous geographical locations.
  • Working knowledge (full proficiency - level C) of English and intermediate knowledge (intermediate proficiency - level B) of another FAO official language (Arabic, Chinese, French, Russian, or Spanish).
Competencies:
  • Results Focus
  • Teamwork
  • Communication
  • Building Effective Relationships
  • Knowledge Sharing and Continuous Improvement
Technical/Functional Skills:
  • Work experience in more than one location or area of work, particularly in field positions.
  • Extent and relevance of experience in the field of the Corporate Environmental Responsibility is an asset.
  • Extent of knowledge and experience in supporting Oracle e-Business Application Suite (version 12.2) covering the areas of financials, human resources, supply chain, travel.
  • Extent of knowledge and experience in developing large-scale digital solutions, utilizing at least one of the following: Oracle eBS (version 12.2), Oracle Cloud (SaaS and PaaS). Industry certifications on Oracle Cloud Infrastructure (OCI) is an asset.
  • Knowledge and experience in Salesforce and/or Service Now PaaS platform is a plus.
  • Extent of knowledge and experience in utilizing ITSM (Information Technology Service Management) operations processes to ensure warranty and utility of digital solutions.
  • Knowledge and certification of ITIL (Information Technology Infrastructure Library) is an asset.
  • Extent of experience in developing and maintaining technical documentation, including user documentation, service definitions, and project documents.

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