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Operations Manager

2 mesi fa

Milano, Lombardia, Italia Amazon A tempo pieno

About Amazon

Amazon is a global e-commerce leader, dedicated to providing the best possible customer experience. Our operations team plays a critical role in ensuring that our customers receive their orders efficiently and effectively.

About the Role

We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading a team of operations professionals to ensure that our site is running smoothly and efficiently. This will involve analyzing and implementing changes to improve quality and productivity, overseeing projects to streamline processes, and working collaboratively with management-level colleagues to standardize shift practices.

Key Responsibilities

  • Create and drive a culture of safety and wellbeing
  • Analyze and implement changes to keep quality and productivity at a consistently high level
  • Oversee projects to streamline processes, optimize productivity, and increase quality of service for customers
  • Analyze shift performance against relevant business objectives and put in place actions to improve operational excellence
  • Work collaboratively with management-level colleagues to standardize shift practices

A Day in the Life

As an Operations Manager, you will work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You will also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks.

Requirements

  • A degree in a relevant field, such as engineering or supply chain management
  • Relevant experience in people management and leadership
  • Relevant experience of communicating with a wide range of stakeholders, including peers and leadership
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • Advanced proficiency in verbal and written English and local language

What We Offer

As an Operations Manager at Amazon, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on innovation and customer satisfaction. You will be part of a team that is dedicated to making a positive impact on our customers' lives.