The Experience Research team is a multidisciplinary group of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists.

We all play a meaningful role within the greater product and marketing organizations.

ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team.

We're a tight-knit, fun-loving, and upbeat group.

We build useful, usable, and innovative experiences for Zillow customers.

These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else.

We seek to make everything a little better than we found it.

As a UX researcher on our Mover Experience UX research team, you'll be in charge of driving research and design strategy to craft outstanding customer experiences.

You'll provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes.

Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

1. Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow's customer experiences
2. Synthesize and frame customer needs to guide product strategy and innovation
3. Advocate for customer needs throughout the design process and ensure they align with business initiatives
4. Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
5. Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers
6. Contribute, learn, grow, and have fun

• A strong communicator
• An excellent collaborator with experience partnering with other research practitioners
• Creative and curious about exploring new research approaches, experimental methodologies, and tools
• Have experience translating research findings into digital product improvements and describing why they matter to customers and business
• Have experience presenting findings, engaging partners in research, and influencing them to take action
• Have strong and growing product sense

• 2+ years performing UX research or similar role conducting primary research in an applied setting
• Experience moderating remote/virtual qualitative research with research participants (e.g., interviews, usability testing)
• Expertise in survey design
• Expertise in descriptive and inferential statistics
• Familiarity with data analysis using R or Python and familiarity with SQL

• Proficient with data analysis using R, Python, or similar, and experience with SQL

Zillow is reimagining real estate to make it easier to unlock life's next chapter.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging.

We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

But don't just take our word for it.

Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees' Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.