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Biomedical Service Technician

1 settimana fa

Cassina de' Pecchi, Lombardia, Italia Danaher - Global A tempo pieno

About the Role:

We are seeking a highly skilled and experienced Field Service Engineer to join our team in Italy. As a key member of our service delivery team, you will be responsible for providing technical support and maintenance services for our Digital Pathology equipment.

Key Responsibilities:

  • Provide installation, maintenance, modification, and repair services on our Digital Pathology instruments.
  • Effectively communicate with internal colleagues and external customers to ensure customer satisfaction.
  • Document and complete service administration activities in a timely manner.
  • Apply published Technical Service Bulletins (TSBs) to ensure compliance with company policies.
  • Support the sale of service contracts and assist sales representatives with system configurations and upgrades.
  • Broaden your knowledge and experience to improve product development skills and represent the company professionally.
  • Maintain spare parts stock within budgetary limits to maximize 'Fast Time Fix' repair metrics.
  • Control expenses to maximize profit contribution to the company.
  • Represent the company professionally to install confidence in current and potential customers.

Requirements:

  • Educated in Mechanical, Electronic or Electronic Technology.
  • At least 4 years of experience as a FSE in the Biomedical industry, dealing with Hospital equipment (diagnostic laboratories).
  • Fluent English (both written and spoken).
  • Knowledge of network configuration and setup such as firewalls and TCP/IP networking components in a Windows environment. Remote storage management, domain and non-domain related group policies, firewall knowledge.
  • Proven ability to learn in technical areas with limited previous experience.

Desirable Qualifications:

  • Experience in Anatomy Pathology.
  • Knowledge of Digital Pathology Integration solutions and software installations.
  • Database management skills, Windows Server 2008 – 2022 & virtual machines.