Company Overview

Nestled in the enchanting landscapes of the French countryside, Château de Mercuès offers a unique blend of luxury and tradition. This exquisite establishment features stunning architecture, lush gardens, and a renowned culinary experience that reflects the essence of the region. Guests can indulge in a variety of activities, from exploring the picturesque surroundings to savoring exceptional wines produced on-site. The charm of the local villages and the breathtaking scenery will create lasting memories for all who visit.

Job Description

The selected candidate, reporting directly to the Shift Leader, will be responsible for:

• Welcoming guests upon arrival and assisting with check-in/check-out procedures, providing essential information and managing the switchboard.

• Offering attentive support and assistance to guests throughout their stay, ensuring a memorable experience.

• Promoting and selling additional services to enhance guest satisfaction.

• Coordinating restaurant reservations and managing guest inquiries.

• Handling email correspondence efficiently.

Qualifications

• High School Diploma or Degree.

• Proficient in both Italian and English; knowledge of a third language is advantageous.

• A minimum of three years of experience in 4/5-star hotels or similar establishments.

• Familiarity with Property Management Systems (PMS) and essential hotel management software.

• Strong computer skills and knowledge of standard IT tools.

• Ability to take initiative, adhere to procedures, and work collaboratively in a team environment.

• Ideal candidates will possess professionalism, excellent interpersonal skills, empathy, and a guest-oriented mindset, with the ability to address and resolve issues promptly while managing stress effectively.

Additional Information

• Seasonal fixed-term contract with opportunities for future employment.

• Competitive compensation package and annual performance bonuses.

• Full-time availability required, including weekends, with designated days off during the season.

• Accommodation provided in shared staff quarters, along with meals.

• Company covers utility expenses.

• Comprehensive internal training programs focused on management and operational procedures.

• Specialized training related to luxury hospitality standards and quality assessments.

• Support from the company’s health services and wellness programs.

• Opportunities for professional development and training travel.

• Access to hotel amenities and exclusive employee benefits.