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Learning & Quality Manager - Training Ambassador

2 mesi fa

Florence, Toscana, Italia Auberge Resorts A tempo pieno
Job Summary

Auberge Resorts Collection is seeking a highly skilled Learning & Quality Manager to join our team. As a key member of our organization, you will be responsible for delivering bespoke training programs that align with our initiatives and ensuring the highest level of service standards across all departments.

Key Responsibilities
  • Training Program Management: Manage and facilitate existing training programs, including service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college), and the certified trainer program.
  • Quality Assurance: Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders.
  • Learning and Development: Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up.
  • Training Ambassador: Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments.
  • Department Partnerships: Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements.
  • Quality Enhancement: Successfully implement and maintain the Quality Assurance function using data and quality KPIs as a base for suggestions to enhance service quality.
  • Compliance: Continually update all training to ensure adherence to all state and federal requirements.
  • Talent and Culture Support: Assist with miscellaneous Talent & Culture functions, as needed.
Qualifications
  • Communication Skills: Ability to communicate clearly and concisely, both orally and in writing.
  • Training Experience: Experience as a training facilitator having a track record of impactful and effective program delivery.
  • Relationship Building: Excellence relationship building skills with the ability to truly connect an audience.
  • Attention to Detail: Strong attention to detail and advanced preparation.
  • Proactivity: Self-starter and always proactive with the ability to work in a fast-paced and changing environment.
  • Industry Experience: Experience within the hospitality industry as a trainer.
  • Education: B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred.
  • Language Skills: Bi-lingual (English/Italian).