IT Trainer

We are seeking a highly skilled IT Trainer to join our team at Intellibee. The successful candidate will be responsible for providing training and support to our staff, as well as creating and curating training materials.

Key Responsibilities:

• Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
• Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
• Create and curate training materials.
• Deliver trainings and offer follow-up support for ongoing learning.
• Coach staff through troubleshooting computer hardware and software issues.
• Deliver online, web-based training on both a scheduled and as-needed basis.
• Provide office hours for impromptu training requests.

Requirements:

• Bachelor's degree in Education, Management Information /Systems, Communications, Business or a related field.
• 4+ Years of related professional experience.
• 3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
• Experience leading building of training materials such as videos, presentations or job aids.
• Experience troubleshooting hardware and software – hands-on or from a helpdesk.
• Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills.
• Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word).
• Strong interpersonal and communication skills (both verbal and written).
• Strong attention to detail and the ability to manage multiple projects.