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Technical Support Analyst in Video Surveillance
3 mesi fa
Join our dedicated team in the European Technical Support & Management Service division, where we are seeking a Technical Support & Managed Services Specialist. This role is essential for individuals who are passionate about technology and thrive in a collaborative environment.
Upon completion of a comprehensive training program, the selected candidate will become an integral part of our Technical Support team, responsible for addressing post-sales technical inquiries.
The role also involves participation in the expansion of our management services operations across Europe and the Middle East. Our Managed Services team is committed to overseeing a vast network of cameras, encoders, and network video recorders (NVRs) for numerous clients globally, ensuring the reliability of critical video surveillance systems.
Key Qualifications
- Bachelor's Degree in Computer Science, Electronic Engineering, or a related field
- Experience with video surveillance technologies and software (including VMS, cameras, encoders, video recorders, switches, routers, and hubs)
- Understanding of networking protocols and tools (such as UDP/IP, TCP/IP, HTTP, RTSP/RTP, Wireshark, Fiddler)
- Proficient in network traffic analysis tools (e.g., Wireshark, Fiddler)
- Solid experience with MS Windows Operating Systems and Linux Ubuntu
- Experience with database administration tasks (including DB index defragmentation, backup and restore, statistical analysis, and custom SQL script preparation and execution), particularly with MS-SQL-Server
- Familiarity with database management systems
- Fluent in English (both written and spoken)
- Exceptional written and verbal communication skills
Preferred Qualifications
- Familiarity with March Networks products
- Experience with LDAP authentication mechanisms is advantageous
- Exposure to Docker and Kubernetes is a plus
- Proficient in Shell/Python scripting (Windows, Linux)
- Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification
- Knowledge of Salesforce for RMA request management
- Experience with Jira for R&D escalations
- Proficient in French (both written and spoken)
What We Offer
A flexible hybrid working model that includes a combination of on-site and remote work.