Logistics and Demand Planner

3 settimane fa


Milano, Lombardia, Italia Lotus Bakeries A tempo pieno

We are looking for a skilled professional to join our team in Sales Office Italia. As a key member of our commercial operations, you will be responsible for demand planning and logistics, ensuring seamless customer service and order processing.

Your main tasks will include:

  • Updating forecast planning in collaboration with sales and alignment with HQ Belgium
  • Placing production orders and managing stock levels
  • Maintenance of customer master data/hierarchies, prices, and conditions in SAP
  • Tracking and communicating order status to Sales and/or Account Team
  • Arranging delivery & transport for different product groups – both inbound and outbound
  • Keeping contact with the warehouses to prevent and solve any possible shipment issue

On the customer service side, your tasks will include:

  • Booking, processing of incoming orders, issue of invoices & order confirmations
  • Setting up new customers in SAP
  • Independent maintenance, accounting, and documentation of condition agreements
  • Providing the appropriate product & pricing information to the sales team
  • Credit control: monitor and chase outstanding payments; weekly telephone follow-up of payments
  • Gathering of all relevant information, issuing of shipping documents, and subsequent sharing with Customers and Partners involved

The ideal candidate will have a Bachelor's degree in an economical direction, excellent computer skills (EXCEL), and good product knowledge and awareness. Knowledge of SAP and the way to work in retail is highly recommended. Punctual, conscientious, attention to detail, and assertive, with strong communication skills and multitasking abilities. TOP values – Team-work, Open dialogue, Passion. 5 years of work experience in a supply chain or customer service role recommended, with SAP experience preferred.



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