Airport Operations Supervisor Lead

2 settimane fa


Calderara di Reno, Emilia-Romagna, Italia The Emirates Group A tempo pieno
Job Overview

We are seeking an experienced Airport Operations Supervisor to lead our team in Italy.

Job Description

As an Airport Operations Supervisor, you will be responsible for deploying available resources to best advantage in order to satisfy customer and operational requirements arising during each duty period. You will analyze anticipated operational problems and undertake remedial and pro-active action in line with relevant procedures to mitigate disruption to customers.

You will ensure that all post-flight activity is completed correctly, including flight and related ticketing reporting, to protect company revenue and facilitate the handling of customers and dead load at en-route stations and destinations.

You will also support and process baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner.

In addition, you will conduct staff performance reviews and support the PM process by ensuring feedback is provided to staff within stipulated time limits.

Responsibilities
  • Deploy available resources to meet customer and operational requirements
  • Analyze and mitigate operational problems
  • Ensure post-flight activity completion
  • Support baggage claim processing
  • Conduct staff performance reviews
Requirements

To be successful in this role, you will need:

  • A minimum of five years' experience in airport operations
  • At least two years' experience at a supervisory/senior agent level
  • Relevant professional training courses and experience working in Customer Services and Ground Operations
  • A working knowledge of Reservations/Fares and Ticketing, Departure Control System
  • Good interpersonal skills and ability to work under pressure
  • Familiarity with Dangerous Goods Regulations & Weight & Balance, Baggage Tracing and Claims Handling, and Microsoft Word/ E-mail / Excel
Estimated Salary

The estimated salary for this role is approximately €60,000 - €80,000 per year, depending on experience.

About The Emirates Group

The Emirates Group is a global organization that operates in various sectors, including aviation, hospitality, and tourism. We offer a range of career opportunities across different functions and locations.



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