Maître d'Hôtel
2 settimane fa
About the Role:
As a Maître d'Hôtel at Accor Hotels, you will be responsible for organizing the catering sales outlet, ensuring the quality of service offered to customers, and managing a team to promote sales and quality of service. You will contribute to the expansion of catering sales revenue and ensure compliance with health and safety rules.
Main Responsibilities:
- Professional Skills and Customer Relations: Provide and supervise excellent customer care, advise customers through a perfect knowledge of products offered, and coordinate team activity.
- Commercial Skills: Prevent wastage and loss of raw materials, participate in inventories, analyze results, and implement corrective actions.
- Leadership and Team Management: Apply brand and hotel procedures and policies, ensure compliance with health and safety standards (HACCP), and organize covers according to business forecasts.
- Customer Service: Pay attention to customers' comments (follow-up) and ensure a high level of customer satisfaction.
Qualifications:
- 2-3 years of experience in the same role
- Sense of hospitality and service
- Commercial mindset
- Leadership
- Good interpersonal skills and self-confidence
- Ability to work effectively as a team and sense of initiative
- Language proficiency according to hotel needs (Fluent in Italian & English, French is highly valued)
About Accor Hotels:
Accor Hotels is an international company with a presence in over 110 countries. We offer training, development, and career opportunities, as well as benefits according to the role and an Accor discounts card.
Why Work for Accor Hotels?
We welcome you as you are and offer a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life.
