Cloud Solutions Account Manager

3 settimane fa


Milano, Lombardia, Italia CoreView A tempo pieno
About This Opportunity

At CoreView, we are committed to empowering our clients to achieve their goals through effortless M365 security, governance, and administration. As a Technical Account Manager, you will play a critical role in ensuring the seamless transition from pre-sales to post-sales, fostering strong relationships with our clients, and driving successful adoption and satisfaction of our solutions.

Responsibilities
  • Pre to Post-Sales Transition: Collaborate closely with our Pre-Sales Technical Engineer team to ensure a smooth handover of client accounts, understanding the technical and business context of each sale to tailor post-sales support effectively.
  • Client Engagement: Strategically plan and conduct meetings with C-Level stakeholders to understand their business objectives, align on expectations, and reinforce the value of our partnership.
  • Solution Advocacy: Present and explain implemented solutions and documentation to stakeholders, ensuring they are fully informed and aligned with the agreed success plan.
  • Affinity and Engagement: Continuously measure solution adoption, identifying areas for improvement or remediation to ensure ongoing client satisfaction and success.
  • Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our solutions, engaging clients in discussions about how additional services or enhancements can add value to their business.
Requirements
  • Proven experience in a technical account management or similar role within a post-sales environment.
  • Strong Microsoft 365 technical background with the ability to engage and communicate effectively with C-Level executives and technical stakeholders.
  • Experience in managing client transitions from pre-sales to post-sales, with a clear understanding of the sales cycle and customer lifecycle management.
  • Excellent problem-solving, negotiation, and presentation skills.

This is an excellent opportunity to work with a leading M365 solutions provider, driving the adoption and satisfaction of our solutions post-sale. If you have a passion for building long-term client relationships and a track record of technical and account management success, we encourage you to apply.


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