Customer Service Representative
7 giorni fa
Who are we? Sales Line S.r.l. is a headhunting company working with more than 140 SMEs and multinational companies across Italy and Europe.
We are looking for a proactive Customer Service Officer responsible for managing orders and handling customer requests.
The ideal candidate should have 2-3 years of experience in similar roles and contexts, good knowledge of the English language, mental flexibility, and a proactive attitude.
Key Responsibilities:
- Recording customer orders in the system, verifying data (product codes, quantities, prices), and updating information to ensure traceability;
- Ensuring and following up on the fulfillment of sales orders and organizing efficient transport, monitoring the process and maintaining communication with customers;
- Preparing required documentation, ensuring data accuracy and compliance with applicable regulations;
- Handling complaints and resolving issues by registering them in the system and collaborating with internal departments;
- Providing accurate, valid, and complete information by using the right methods/tools.
Required Skills and Qualifications:
- 2-3 years of experience in similar roles and contexts;
- Proficiency in MS Office, particularly Excel;
- Knowledge of SAP is considered a plus;
- Good knowledge of the English language;
- Mental flexibility, excellent communication and organizational skills, and the ability to prioritize tasks effectively.
Benefits:
- Opportunity to contribute to a progressive and dynamic company;
- Strong company culture with additional benefits;
- Location: Arzignano (VI) with 11 days per month of remote work.
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