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Ticketing Operations Cluster Coordinator Specialist

1 settimana fa


Milano, Lombardia, Italia Fondazione Milano Cortina 2026 A tempo pieno
Job Description

We are seeking a highly motivated Ticketing Operations Cluster Coordinator to support the Ticketing Operations Manager in defining, preparing, and implementing the operational plan for the Games.

The role involves setting up and managing Ticket/Resolution offices across various sites in the assigned mountain area, ensuring an efficient organization and maximizing ticket sales to achieve full stadium occupancy goals.

Key Responsibilities:
  1. Effective Communication: Establish and maintain effective communication with the Ticketing Operations Core Team at MC26 Headquarters, as well as with operational teams from different venues and sports federations in the assigned area.
  2. Collaboration: Collaborate with the Local Ticketing Service Provider (TSP) Eventim/TicketOne and other stakeholders to ensure smooth operations both in the pre-Games phase and during the Games.
  3. Ticketing Operations Protocols: Develop, implement, and enforce Ticketing Operations protocols, including policies, procedures, contingency plans, and quality assurance processes.
  4. Ticketing Venue Operational Requirements: Monitor ticketing venue operational requirements, ensuring compliance with the Event Venue Management Operational Plan.
  5. Commercial Support: Support MC26 commercial and marketing teams by facilitating introductions and meetings with local stakeholders.
  6. Operational Oversight: Ensure that all ticketing-related logistics, venue setup, and operational activities remain on schedule, within budget, and meet high-performance standards across all cluster venues.
  7. First-Line Support: Oversee ticketing operations during the Games, providing first-line support to TSP ticket office staff when needed.