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CE Program Manager/Service Engineer

2 mesi fa

Roma, Lazio, Italia Microsoft A tempo pieno
Job Title: CE Program Manager/Service Engineer

Join Microsoft's Cloud Operations & Innovation (CO+I) team as a CE Program Manager/Service Engineer and play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services.

About the Role

We are seeking a highly skilled and experienced CE Program Manager/Service Engineer to join our team. As a CE Program Manager/Service Engineer, you will be responsible for ensuring compliance with data center business units and service-level policies, engaging with appropriate teams and resources to execute tasks or projects, and managing programs associated with area of responsibility.

Responsibilities
  • Ensure compliance with data center business units and service-level policies.
  • Engage with appropriate teams and resources to execute tasks or projects.
  • Manage programs associated with area of responsibility.
  • Follow and adhere to safety and security policies and procedures.
  • Report immediately any safety or security issues or concerns.
  • Participate in Root Cause Analysis (RCA) process as appropriate.
  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters.
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters.
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
  • Deliver on cost/energy efficiency initiatives.
  • Support delivery of the Datacenter's Emergency Preparedness and Response plans.
  • Act as an escalation point for all facilities-related issues within our leased datacenters.
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners.
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
Requirements
  • High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college coursework.
  • Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements.
Preferred Qualifications
  • 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services.
  • Experience working on large scale CE projects.
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).
What We Offer

As a CE Program Manager/Service Engineer at Microsoft, you will have the opportunity to work on a wide range of projects and initiatives, and will be part of a dynamic and collaborative team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Microsoft is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.