Dining Experience Specialist
5 giorni fa
Four Seasons Firenze Overview
\Our hotel is a unique blend of historic beauty and modern luxury, offering a truly unforgettable experience for our guests.
\About the Role
\We are seeking a skilled Restaurant Guest Relations professional to join our team and provide exceptional service to our guests.
\Key Responsibilities
\- \
- Deliver a world-class beverage or dining experience that exceeds guest expectations.\
- Anticipate and address guest needs promptly, ensuring their satisfaction and loyalty.\
- Greet guests warmly and make them feel welcome, using excellent communication skills.\
- Manage reservations efficiently using the Hotel software.\
- Record guest information accurately and maintain high standards of data protection.\
- Work closely with the F&B Team to ensure seamless service delivery.\
Requirements
\- \
- High school diploma or equivalent experience.\
- At least one year of experience in a luxury food service environment.\
- Exceptional communication and interpersonal skills.\
- Able to work well under pressure and maintain a positive attitude.\
- Team-oriented and flexible.\
- Proficient in Italian and English languages.\
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