Dining Experience Specialist

5 giorni fa


Florence, Toscana, Italia JR Italy A tempo pieno

Four Seasons Firenze Overview

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Our hotel is a unique blend of historic beauty and modern luxury, offering a truly unforgettable experience for our guests.

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About the Role

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We are seeking a skilled Restaurant Guest Relations professional to join our team and provide exceptional service to our guests.

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Key Responsibilities

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  1. \
  2. Deliver a world-class beverage or dining experience that exceeds guest expectations.\
  3. Anticipate and address guest needs promptly, ensuring their satisfaction and loyalty.\
  4. Greet guests warmly and make them feel welcome, using excellent communication skills.\
  5. Manage reservations efficiently using the Hotel software.\
  6. Record guest information accurately and maintain high standards of data protection.\
  7. Work closely with the F&B Team to ensure seamless service delivery.\
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Requirements

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  1. \
  2. High school diploma or equivalent experience.\
  3. At least one year of experience in a luxury food service environment.\
  4. Exceptional communication and interpersonal skills.\
  5. Able to work well under pressure and maintain a positive attitude.\
  6. Team-oriented and flexible.\
  7. Proficient in Italian and English languages.\


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