Customer Success Lead
7 giorni fa
We are seeking a talented Customer Success Manager to join our South EMEA team. This role will be responsible for overseeing the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
About the RoleThis position will serve as the primary liaison for ERM's clientele across South EMEA, ensuring optimal satisfaction and value realization. The successful candidate will champion customers' interests within ERM, influencing product direction and enhancements.
Key Responsibilities- Spearhead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Gather and channel customer feedback, reinforcing their voice within ERM's framework.
- Minimum 6 years in a customer-centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
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