Head of User Helpdesk Department

2 settimane fa

Turin, Piemonte, Italia Stadt Gütersloh A tempo pieno
Job Title: Head of User Helpdesk Department

We are seeking a highly skilled and experienced IT professional to lead our User Helpdesk Department. As the Head of User Helpdesk Department, you will be responsible for coordinating the deployment of our IT administrators and playing a key role in IT service management.

Key Responsibilities:
  • Introduction of a new IT service management system (ITSM) with ticket system, service catalog, knowledge and configuration database
  • Optimization of service processes and IT services
  • Administration and further development of the system for OS deployment, software distribution and desktop automation
  • Technical-organizational services with regard to the support of specialist departments and specialist procedures
  • Administration, optimization and further development of mobile device management
  • Technical support for the operation and maintenance of the municipal DMS system
Requirements:
  • University degree with a Dipl. FH or Bachelor's degree in the field of computer science or similar
  • Education in the field of computer science as well as relevant, certified further training (e.g. IT project management, IT service management or comparable)
  • Several years of management and professional experience in this field
  • Very good administrative knowledge in the areas of Windows servers, Windows clients, network technology, mobile devices (iOS, Android)
  • Security in dealing with virtual IT environments is one of your strengths
  • Sound hardware knowledge (PC, laptop, printer, etc.) and sound scripting knowledge (e.g. Powershell)
  • Ability to lead a team of technicians
  • Commitment, resilience and reliability as well as service orientation and communication skills
  • Teamwork and problem-solving skills
  • Class B driving license
What We Offer:
  • Working environment with many creative opportunities in a future-oriented city administration
  • Greater flexibility in work organization through 'mobile working'
  • Attractive pension scheme, mainly financed by the employer
  • Job security and comprehensive health management
  • Further training opportunities in the form of training, coaching and collegial consultations

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