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Team Lead Operations Manager

2 mesi fa

Turin, Piemonte, Italia Amazon Italia Transport Srl A tempo pieno
Descrizione del Lavoro

In qualità di Team Lead, siete responsabili della gestione del turno, della supervisione e dell'impiego del team nella vostra area. Lavorerete a stretto contatto con il vostro manager e gli operatori di linea per garantire che il reparto assegnato funzioni in linea con il piano e che le aspettative dei clienti siano soddisfatte, se non superate.

Compiti Principali
  • Creare e coltivare una cultura della sicurezza identificando le opportunità di sicurezza in tutta l'area di lavoro.
  • Assicurarsi che gli ordini dei clienti siano soddisfatti in base alle linee guida di qualità.
  • Fornire continuamente informazioni relative all'andamento del turno ai manager e agli operatori di linea.
  • Regolare l'allocazione della manodopera all'interno del reparto assegnato durante il turno secondo il piano più recente.
  • Guidare azioni proattive come comunicato dal manager per rimuovere gli ostacoli che incidono sulle buone prestazioni del turno.
  • Impegnarsi con le funzioni di supporto e/o altri dipartimenti per affrontare questioni o esigenze comuni in aree chiave, ad esempio il processo di area rediness, le 5S, la sicurezza, la formazione.
  • In caso di necessità, supportare i processi collaborando all'evasione degli ordini dei clienti con supporto diretto alle attività operative all'interno del reparto.
  • Fornire formazione e feedback agli operatori di linea in merito alle prestazioni di qualità e ai comportamenti sicuri.
  • Sviluppare competenze tematiche su tutti i processi operativi del reparto assegnato.
Requisiti
  • Diploma di qualifica professionale (Livello 3 secondo il Quadro europeo delle qualifiche [EQF]).
  • Ottima padronanza della lingua italiana (parlato, ascolto, scrittura).
  • Padronanza base dell'inglese (A2, elementare-pre-intermedio).
  • Buone capacità di comunicazione.
  • Capacità analitiche (capacità di identificare le cause alla radice dei problemi, prevedere i problemi esaminando i dati e i Key Performance Indicators).
  • Approccio proattivo e spiccato problem solving.
  • Capacità di apprendere nuove abilità e informazioni, di adattarsi ai cambiamenti e di perseguire gli obiettivi, lavorando in un ambiente a ritmo sostenuto.
  • Esperienza nel coaching o nella guida di un team.
Preferenze
  • Padronanza effettiva dell'inglese (B1, Intermedio).
  • Comprensione di base della metodologia Lean.
  • Orientamento al dettaglio e alla precisione.
  • Capacità di analizzare in profondità il processo operativo e sviluppare idee di miglioramento continuo.