Customer Relations Manager

2 settimane fa


Catania, Sicilia, Italia Ikea A tempo pieno
About the Role

We are seeking a highly skilled Customer Relations Manager to join our team at IKEA. As a key member of our organization, you will be responsible for driving a customer-focused culture throughout the market and ensuring an overall inspiring shopping experience.

Key Responsibilities
  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop.
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
  • Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations.
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
  • Support commercial initiatives and priorities before, during and after the shopping experience.
  • Identify and develop the many talents in the unit and within the department to secure succession planning.
  • Establish and maintain service agreements with internal stakeholders (including customer support) and external partners in order to protect operational standards and help safeguard the IKEA culture.
  • Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations.
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practise and in accordance with local legislation.
What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
  • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
  • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
  • Employee discount: 15% on the purchase of IKEA products for personal use
  • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
  • Corporate discounts: you'll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
  • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed) our goals. Every year all the co-workers can be rewarded for how we develop our business together
Join Our Team

We are committed to creating a diverse and inclusive workplace where everyone feels valued and recognized for their unique talents. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.



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