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Cloud Solutions Manager

1 settimana fa


Milano, Lombardia, Italia Amazon A tempo pieno

As an AWS Customer Solutions Manager, you will be responsible for guiding the largest and most complex customers through their multi-year journey to the Cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS Cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.

Key Responsibilities:
  • Lead complex, large-scale IT/digital/business transformation or migration programs
  • Develop and maintain strong relationships with senior-level customers and stakeholders
  • Demonstrate exceptional written and verbal communication skills, including ability to effectively deliver information to C-suite/VP level
  • Collaborate with cross-functional teams to drive customer success and adoption of AWS services