IT Infrastructure Specialist
3 settimane fa
Job Summary
The IT Lead is responsible for ensuring the smooth operation of Abbott's IT infrastructure, including hardware and software troubleshooting, automation software installation, configuration, and upgrade. He/she assists and coaches TSS (Technical Service Specialist) and TSO (Technical support operator) providing second-level support on IT and driving the Customer Service organization to improve software automation skills.
Key Responsibilities
- Collaborate with Project Manager and Service Manager to install and configure servers (physical or virtual) and software.
- Apply software upgrades for new version releases.
- Perform maintenance of servers and software databases to ensure efficiency, performance, and uptime of systems.
- Monitor systems, apply service metrics, and KPIs.
- Carry out proactive investigations into the proper functioning of our solutions.
- Jointly work with third-party suppliers when needed to resolve malfunctions (e.g., integration with third-party software, LIS providers, etc.).
- Support customers with IT issues related to Abbott software (e.g., TWM, DMS, communication with LIS, etc.).
- Discuss workflow automation with customers.
- Implement and configure automation software based on customer needs.
- Provide second-level support for TSO and TSS.
- Enhance software automation skills in Customer Service (TSS/TSO).
- Ensure achievement of Customer Satisfaction NPS scores.
Requirements
- Bachelor's degree or equivalent experience required. Informatics degree preferred.
- 5+ years in a similar role (sys admin and engineering), knowledge of IT environment in Healthcare Institutions. Knowledge of IT solutions for IVD (LIMS, LIS, middlewares) highly appreciated.
- Good knowledge of VMware, Hyper-v (all versions).
- Good knowledge of networking and security-related topics. Experience with HP/Cisco switches, Sonicwall Zyxell firewalls appreciated.
- Good knowledge of DBMS platforms: OracleDB, MySQL.
- Experience with hardware installation: server rack, NAS, SAN.
- Good knowledge of DMS (TLA/LAS) highly appreciated.
- Must be result-oriented and able to work in a team environment.
- Excellent spoken and written communication skills.
- Ability to identify and drive resolution of issues.
- Valid driving license.
- Language: English.
Reporting
Reports directly to the Italy I&I Manager.
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