Technology Consultant

1 settimana fa

Roma, Lazio, Italia Microsoft A tempo pieno
About the Role

We are seeking a highly skilled and experienced Technology Consultant to join our Microsoft Industry Solutions Delivery team. As a key member of our team, you will play a critical role in delivering cloud solutions to our customers and driving digital transformation.

Key Responsibilities
  • Collaborate with internal stakeholders to understand business requirements and provide industry and technical input to shape deals.
  • Support the drafting of proposals and statement of work (SOW) documents.
  • Provide input on staffing and skill requirements for delivery to Resource Deployment, Technical Consultant Managers (TCMs), and/or Project Managers.
  • Follow the capacity process outlined by the Resource, Insights, Capacity, and Capability (RICC) team.
  • Lead meetings with customers/partners to understand business needs and use business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
  • Engage others appropriately to understand and define customer requirements.
  • Participate in project planning and develop project documents by identifying risks and dependencies.
  • Communicate the business value of planned solutions to customers/partners.
  • Identify technical and business risks in programs and propose mitigations.
  • Assist project managers/architects in preparing for steering committee (e.g., developing artifacts).
  • Manage their schedule and communicate with project leads.
  • Generate and deliver Work Breakdown Structure (WBS).
  • Implement solutions and provide oversight and leadership on workstreams across domains while adhering to Industry Solutions processes.
  • Align solutions with the intent of the architecture.
  • Manage escalations, analyze situations, and coordinate appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders as needed.
  • Proactively manage executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.
  • Work with account team to ensure One Microsoft approach.
  • Share lessons learned with workgroup and consultant community.
  • Act as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable.
  • Provide feedback on Managed IP for continuous improvement, report IP gaps, review IP to be considered for harvesting and curation, and ensure it is logged for consumption.
  • Improve Industry Solutions offerings quality and collaborate with portfolio and solution teams by providing feedback.
  • Identify opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies.
  • Facilitate, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain.
  • Drive innovation and digital transformation.
  • Ensure the use of existing intellectual property (IP).
  • Learns new technologies or services based on business demands and industry trends.
  • Obtains relevant accreditations and certification(s) as advised by domain leadership team.
  • Identifies certifications and readiness plans in partnership with World Wide Learning.
  • Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability.
  • Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.
  • Completes operational tasks and readiness and ensures timeliness and accuracy.
  • Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).
  • Leads by example and guides team members on operational tasks, readiness, and compliance.

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